FAQs

  • Opal is a full client management platform that patients actually love. Opal provides clarity to large, complex caseloads by giving you a full picture of your client at every stage of their treatment journey—Including automated assessments, progress notes, session briefings, insights, and treatment plans. Clients can interact with Opal under the clinician’s direction to make progress out of session.

  • Opal saves our clinicians on average 80-90% of their time writing notes, or about an hour a day. If a clinician who charges $150/hr and works 250 days a year was in session during that time, they could realize an additional 37,500 per year.

  • Opal is much more than just an AI Scribe. Most AI Scribes look at therapy sessions in a vacuum. Opal is inspired by research in Feedback-Informed Treatment and designed by real therapists to understand how your client progresses across multiple sessions. Opal becomes a central-point for your clients to manage their mental health, under the careful guidance of their provider.

  • Unlike traditional EHRs that primarily focus on record-keeping, Opal aims to actively enhance the therapeutic process and client outcomes. It provides a deeper understanding of your clients by building a dynamic, private knowledge base that evolves with each client's unique treatment journey. Opal directly benefits your clients by offering secure, out-of-session interactions guided by your clinical expertise, helping them make progress between appointments. Studies show that a client-centric approach leads to 65%+ more successful outcomes.

    Opal's AI-powered documentation and automation reduce administrative work by 80%, allowing you to focus more on your clients. Opal actively contributes to improved therapeutic relationships and outcomes, making it a comprehensive solution for modern mental healthcare practices.

  • While ChatGPT is an impressively powerful language model, it’s difficult to give it the right information safely. Most importantly, ChatGPT is not HIPAA compliant. ChatGPT may also read and use the information you enter to improve their own systems.

    Opal treats the data you and your clients upload with the utmost privacy, and makes it seamless to give it the right information with passive recording, client chat interfaces, and integrations with tools like Zoom. We never read your data without your permission and ensure it remains fully confidential.

  • We only store recordings until transcription is complete. They are then deleted permanently.

  • Opal is fully HIPAA compliant and does not require you to redact identifiable information like other AI scribes. We partner with Vanta  for our compliance management. You can view our security posture here.